Return & Refund
1. “One for one”:
Immediately exchange for customers a product of the same type, 100% new if the product is defective by the manufacturer; The exchange period is no more than 7 days from the date of receipt of the product
2. Refund method:
Customers can contact via
Phone: 032 771 3030
Email: shopify@mvrk.vn
In response to the return of the goods, if eligible for a refund, the customer should return the product to the address: B52-53 Street 6, KDC Tan Anhui, Phuoc Kien Commune, Nha Be District, Ho Chi Minh City , Vietnam. mvrk.vn will make the return for customers.
In the case of refunding, mvrk.vn will refund the customer by transfer to the customer according to the value of the returned product.
CHECKING POLICY
When the customer receives the goods and carefully examines the product before receiving it (you should record a video during the process of opening the box to receive the goods) and immediately respond to the delivery staff, our side will proceed to correct the change for the customer. .
If unexpected problems arise on the part of the Customer, mvrk.vn will support flexibly to solve in the following cases:
Incorrect address
Customers want to schedule delivery
Force majeure events such as natural disasters, traffic accidents, etc. mvrk.vn will always support and ensure your interests.
For any questions and comments, please contact:
Phone: (+84) 32 771 3030
Email: shopify@mvrk.vn